Thanks for reading our Terms and Conditions! We are a small company delivering handmade products to a small margin, so we have to make a few things as clear as possible. Any questions please ask! We are always happy to help.

REFUND, RETURNS, AND ALTERATIONS
We are a small company offering bespoke, made-to-order products. We cannot accept cancellations or offer a full refund on any orders after 12 hours when the fabrication process starts. Please ensure all details are correct before placing your order, and that you are happy with all design decisions and materials.

Once an order has been placed, the cost of any alterations, administrative costs, and additional/updated design drawings will be charged to the customer. BOMO Interiors can not be held responsible for any resulting delays.

We endeavor to always send out quality products, however, mistakes can occasionally happen. If you receive a faulty or damaged item(s), notify the seller as soon as possible. The buyer should provide a detailed description in writing, with photographs and/or videos of any area(s) that are damaged/defective within 7 days of receiving the item(s). Provided evidence is received within the time frame, BOMO Interiors will assess the fault and arrange to repair or replace the item(s) as soon as reasonably possible.

In the case of faulty/damaged goods, or incorrect order is received, we will ensure all necessary steps are taken to provide you with the correct item(s), however, we cannot offer any refunds, reimbursements, discounts, or compensation as a result.

We cannot offer refunds, reimbursements, discounts, or compensation for orders delayed by the following:

• Any act of nature (such as a natural disaster, flooding, snow, etc)

• Pandemic/War/Other Disaster.

• Government-enforced restrictions/laws.

• Delivery delays (including those related to stock/material supply).

• Where a person would be at risk of harm.



DELIVERY / LEAD TIME
All of our items are made to measure from scratch, we don't carry any stock, other than pieces listed as ‘ready to ship’.

We offer delivery within all of South Africa in approximately 2-3 weeks after the order.